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- NAQEL Employees
Customer Charter
Living our Values
Confidentiality
Our commitment is to secure all the customer information, shipping record, rate, shipping documents and make it available only to concerned NAQEL employee and the authorized person by shipper.
Customer Friendly
All staff are very well trained to handel every customer in the most professional way that makes every contact with the NAQEL employee are remarkable experience.
On Time Deliveries
Our goal is to consistently deliver shipments on time. We understand the importance of every shipment to our customers. So, we are working round the clock to ensure deliveries are done to the right location at the chosen time.
Safe Handling
Ensure the safe handling of all the customer shipments from the pickup point to the final recipient’s hand.
Professional standards
From the time the customers call till the final delivery of the shipments to the recipients, NAQEL representative is trained to maintain professional standards in all their interactions with the customers.
Understand Diversity
We totally understand that our customers have different demands based on their backgrounds, needs and culture. NAQEL representatives are trained to ensure all our customer needs are met.
Competitive Rates
We maintain professional service standards at rates that are competitive to the market.
Customer Feedback
We always welcome comments and feedback about our service from our customers which helps us to fulfill our customer expectations and improve our service standards.
Technology-Driven
It is said that the only constant thing in life is change. So, in NAQEL we rely on the latest technology that helps to predict the changing customer needs and helps to scale our operations to meet the changing needs of our customers.
Business Ethics
Our representatives follow professional business ethics while providing customer service and in all their interactions with the customers.
Service Charges
The customer is entitled to get the proof of payment for the services of NAQEL. At the same time NAQEL retains the right to take the necessary action if delays are there in the collection of such charges.
Accurate Information
Our service quality depends on the information provided by our customers. To ensure the smooth delivery and invoicing we appreciate our customers’ support in providing complete and detailed information for all their shipments.