Most Frequently Asked Questions | NAQEL Express


Most Frequently Asked Questions

For the best estimate, come to your nearest NAQEL Express Office, our team can advise you on the correct box and the right shipping choice that fits your needs.
You can pay by cash for scheduled online pickups, or; you can visit any of our outlets and pay by credit card (Visa or MasterCard), or through our Monthly Invoices System for corporate customers with a NAQEL Express account.
To ensure safety while shipping parcels, NAQEL Express discourages shipment of prohibited, restricted and dangerous items to any destination. For more information, you can download and read our list of Prohibited and Restricted Items. Also note that some countries have additional restrictions, prohibitions, and acceptance processes for certain commodities. Please refer to the Customs Information page to check the prohibited/restricted items by country.
Track your shipment via the following channels
Direct Channels
Website:Tracking page
Digital Personal Chatbot Assistant: (on Website, Mobile App & WhatsApp)
WhatsApp Business: +966118296500
Mobile App: Scan below QR code for the latest Android & IOS versions of the app
Customer Care Numbers:
Call Centre: 920020505 (KSA)
Toll-Free: 8002464444
NAQEL Care email:
Social Media Channels
Instagram DM:
Facebook Messenger:

After NAQEL receives your order from the shipper side you will receive an SMS to inform you about the expected delivery date
Yes, For any further details please contact us on
Commercial invoice. If the shipment needs any other documents our representative will inform you.
International shipping duration depends on the origin and the destination
You can use our service by calling our Unified number: 920020505 , & contact us via
You will receive an SMS once your shipment is out for delivery and our representative will call you
Local shipping is by land only. International shipping is air, land & sea (for chosen countries)
From 9:00AM up to 2:00PM and from 4:00PM up to 9:00PM
Yes, for more information please send an email to or check our warehousing service.
Once NAQEL receives your shipment you will receive an SMS enter the link for your location, please make sure that your GPS is turned on.
You can raise a complaint through NAQEL website complaints page, our Chatbots, social media, or contact customer care.
Any complaint will be resolved within a maximum of 7 days.